pct55 Privacy Policy

pct55 ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy will inform you about what types of information we collect when you use the pct55 website, why we collect it, and how that information is used, stored, and kept secure.

By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services or contact our support team.

pct55 believes that user privacy is a fundamental right. We are committed to never selling your personal information to third parties. Our privacy policy has been drawn up in accordance with international data protection standards.

We collect various types of information during registration and use of the pct55 platform. This information is used to improve your experience, ensure security, and meet legal obligations.

2.1 Information You Provide Directly

When you register or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Residential address
• Payment information such as bKash, Nagad, or Rocket account numbers
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device identifiers
• Browser type and language settings
• Operating system and device model
• Time and date of site access
• Pages visited and activity history
• Referral URL (where you came from before visiting our site)
• Information obtained through cookies and similar tracking technologies

2.3 Transaction Information

To keep financial transactions secure and prevent fraud, we maintain detailed records of deposits, withdrawals, and betting activity. These records are retained for periods specified by legal obligations.

pct55 uses your information only for specific, clear, and lawful purposes. We process your information for the following reasons:

3.1 Account Management and Verification

Your information is used to create, manage, and secure your account. Age verification is a legal obligation for us — pct55 services are available only to persons aged 21 or older.

3.2 Processing Financial Transactions

Payment information is used to process deposit and withdrawal requests, detect fraud, and ensure financial security. All financial data is kept secure through SSL encryption.

3.3 Service Improvement and Personalization

By analyzing your preferences and usage patterns, we create a better gaming experience for you. We use this information to understand which games may be suitable for you.

3.4 Communication and Support

Your contact information is used to send account-related notifications, promotional offers (based on your consent), and to provide customer support.

3.5 Responsible Gaming

We monitor your activity to detect unusual gaming behavior and ensure responsible gaming. Users are contacted and offered assistance when needed.

pct55 may share your personal information with third parties under strictly controlled circumstances. Those circumstances are described below:

4.1 Service Partners

Necessary information may be shared with our trusted partners who provide core services such as payment processing (bKash, Nagad, Rocket, banks), technology services, and identity verification. These partners must comply with data protection standards equivalent to ours.

4.2 Legal Obligations

We may be required to disclose information as part of a court order, a lawful request from a government or regulatory body, or a legal process. In such circumstances, we are required to comply with the law.

4.3 Fraud and Security

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other criminal activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, users will be notified in advance in such cases.

The pct55 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to keep your login session active, perform security checks, and save language preferences. Blocking these cookies will prevent the site from functioning properly.

5.2 Analytical Cookies

We use analytical cookies to understand how our site is being used. This information helps us improve the quality of our service. Data collected through these cookies is analyzed in aggregate form.

5.3 Cookie Controls

You can reject or delete cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the website.

pct55 has put in place industry-standard technical and organizational security measures to protect your personal information.

6.1 Technical Protection

• SSL/TLS encryption: all data transmission between your browser and our servers is encrypted
• AES-256 encryption: sensitive information stored in the database is encrypted
• Two-Factor Authentication support
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

6.2 Organizational Protection

• Only authorized staff may access personal information
• All staff are trained on data protection
• Strict internal guidelines for data processing
• A rapid response plan in place for data breaches

6.3 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a legally defined period to meet legal obligations. Once that period has passed, information is securely deleted or anonymized.

As a pct55 user, you have certain important rights over your own information. We are committed to upholding these rights.

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will respond to your request within 30 business days.

7.2 Right to Correction

If any of your information is inaccurate, you may request that it be corrected. We will update the information to be accurate as soon as possible.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may need to retain certain information due to legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain circumstances. We will evaluate such requests and comply where applicable.

7.5 Right to Withdraw Consent

Where we process information based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise these rights, please contact our support team. We will process your request after verifying your identity.

pct55 services are intended only for persons aged 21 or older. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If we become aware that a minor is using our platform, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

In some cases, your information may be processed outside Bangladesh in order to provide our services — for example, through cloud server services or international payment processing networks.

Wherever your information is processed, we ensure that the protection standards described in this privacy policy are maintained. Appropriate safeguards are in place for international data transfers.

We may update this privacy policy from time to time. The policy may change as a result of changes to our services, changes in the law, or changes to our data practices.

For significant changes, we will send a notification to your registered email address. The "Last Updated" date at the top of the policy will change after each update.

If you continue to use pct55 after a revised policy has been published, you will be considered to have accepted the new policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our data protection team is always ready to respond to your requests.